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Paraxip
Open Media Gateway
Software

The world of telecommunications is being transformed by Voice over Internet Protocol (VoIP) and related technologies such as the Session Initiation Protocol (SIP). This transformation requires a new set of network platforms such as Media Gateways, Media Servers, Softswitches and Application Servers, to deliver the promise of VoIP. Up to now, these solutions have been targeted at Core PSTN replacement, where most platforms are deployed as lower cost alternatives, without really changing the end-user experience.

As sophisticated users such as enterprises and call centers are looking to migrate their infrastructures and applications to VoIP and SIP, they require a level of sophistication and control that is not readily available today.

Paraxip’s media gateway software delivers a broad set of features, all available and controllable via its SIP interface, that meet the expectations of enterprises and contact center users:

• Call Progress Analysis tools for outbound dialling applications.
• Transparent and customizable call routing via XML-based routing engine.
• Load balancing and Failover routing.
• Speech optimization features such as eVAD and Echo Cancellation.
• Wide range of supported Call Transfers.
• Open System Solution based on standard, off the shelf computing platforms.

With unparalleled business flexibility, Paraxip’s solutions are ideally suited to enable the VoIP era in the enterprise and contact center markets.

Open System Solution

The product leverages best-of-breed commercial hardware and software components providing a wealth of capabilities. The following benefits stem from this unique product strategy:

• Benefit from years of deployment experience and capabilities from industry-standard telephony hardware vendors.
• Feature turn-around time is much shorter than vendors building proprietary platforms.
• Allows for highly flexible integration, packaging and deployment options.
• Fits directly into customers IT infrastructure, leveraging existing business practices.
• Ability to evolve existing telephony cards and servers deployments into the VoIP infrastructure.

Optimized for Contact Centers

Paraxip’s gateway products are built from the ground up to fully embrace VoiceXML and SALT platforms and applications. Paraxip’s products offer all the necessary functions typically required by these systems and provide additional features that yield specific benefits to speech and IVR solution vendors.

Advanced Call Progress Analysis.

With its unique call progress analysis capabilities, the Paraxip Gateway software offers wide coverage of progress tones and accurate answering machine/voice mail detection to drive superior performance and optimal usage of resources for IP-based outbound voice solutions.

Call Control Capabilities.

Nothing is as important in self-service systems than efficient call transfers. IVR systems are often used to automate portions of calls with users. After gathering information from the caller, the systems often are required to handoff the call to another IVR application or to a live agent in one of the associated call centers. When the transfers are not efficient, operating companies incur significant costs from extra port capacity required on the IVR system as well as potentially very large telephone network charges.

Superior Call Routing.

With its advanced call routing engine, Paraxip’s gateway provides means to centralize the dial-plan management as well as load balancing and failover mechanisms without the need for an external softswitch platform.

Enhanced Voice Activity Detection.

Paraxip delivers an enhanced VAD algorithm that is suitable for speech applications and still dramatically reduces bandwidth consumption. This feature has the added benefit of greatly increasing the capacity of the speech platforms.

Echo Cancellation.

Too much residual can significantly degrade the performance of speech recognition systems, which leads to decreased automation rate and significant costs for the operating company. Paraxip’s echo canceller is among the best in the industry with cancellation of echo tails up to 128 msec on every port.

Transparency & Customizability

Paraxip offers a wide range of customization capabilities that provide SIP applications, including its Open Protocol Translation feature, with unparalleled transparency to the PSTN, thus saving significant system integration and interoperability costs in each deployment. Also, a choice of browser-based or programmable web-services management interface provides a unique mechanism to integrate the management of the platform with the rest of the infrastructure.

Business Flexibility

Paraxip not only has superior technology translating into true business benefits for its customers, but it also offers many other types of business benefits by focusing attention on the market segment of contact center applications and systems. Some of these benefits are:

• Thorough understanding of, and focus on, the contact center business and technology, which translate in better-suited products for this industry and much faster execution in support situations as well as for product enhancements.
• Ability for Paraxip to provide custom solutions. With a flexible product architecture based on commercial technologies, Paraxip can provide gateway “a la carte” for specific applications or engagements.
• Capacity to deliver innovation through software by leveraging standard computing platforms. Ability for Paraxip to design solutions that re-use existing telephony hardware and servers potentially saving hundreds of thousands of dollars.

Please contact Paraxip at info@paraxip.com or visit www.paraxip.com for more details.

© 2003-2008 Paraxip - A Sangoma Company. All rights reserved.

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